Privacy Policy

1. Who We Are

Doodles & Co is a small, family-run dog breeder based in the UK, specialising in Cockapoo, Cavapoo and Cocker Spaniel puppies. This policy explains how we collect, use, and protect the personal information of visitors to our website and anyone who gets in touch with us about a puppy.

For any questions about this policy or your personal data, please get in touch via our Contact Us page.

2. Information We Collect

We only collect information that helps us respond to your enquiry, arrange a puppy reservation, or deliver a puppy to you. This may include:

• Your name, email address and phone number, when you contact us or make an enquiry
• Delivery details, if you go ahead with a puppy reservation and arrange nationwide delivery
• Any information you choose to share with us in messages, such as preferences about a puppy
• Basic technical information collected automatically by our website, such as browser type and pages visited (see Cookies below)

We do not knowingly collect any more information than we need.

3. How We Use Your Information

We use your information to:

• Respond to enquiries about our available puppies
• Arrange collection or nationwide delivery of a reserved puppy
• Provide ongoing support after you've brought your puppy home
• Keep our website running securely and understand how it's used
• Meet our legal and regulatory obligations as a breeder

We do not sell your personal information to third parties.

4. Our Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases to process your information:

• Consent — for example, when you voluntarily submit an enquiry form
• Contract — where processing is necessary to arrange a puppy reservation or delivery with you
• Legitimate interests — such as keeping our website secure and improving how it works
• Legal obligation — where we're required to keep certain records as a dog breeder

5. Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. Cookies are small text files stored on your device.

Types of cookies we may use

• Essential cookies — needed for the website to work correctly
• Analytics cookies — help us understand how visitors use the site, so we can improve it

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work.

6. Sharing Your Information

We only share your information where it's necessary to run our business and deliver our service, for example with:

• Delivery or courier partners, to arrange safe nationwide delivery of your puppy
• Email or website service providers, who help us operate our site and respond to enquiries
• Regulatory or legal bodies, where we're required to by law

We require any third party we work with to handle your information securely and in line with data protection law.

7. How Long We Keep Your Data

We keep personal information only for as long as it's needed for the purpose it was collected — for example, to respond to your enquiry, complete a puppy reservation, or meet our legal obligations as a breeder. Where information is no longer needed, we remove or anonymise it.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, where applicable
• Restrict or object to how we process your information
• Request a copy of your information in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, please get in touch via our Contact Us page.

9. Children's Privacy

Our website is intended for adults enquiring about or purchasing a puppy. We do not knowingly collect personal information directly from children.

10. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy from time to time to reflect changes to our website or legal requirements. Any changes will be posted on this page, along with an updated "last updated" date.

12. Contact Us & Complaints

If you have any questions about this policy or how we handle your personal information, please get in touch via our Contact Us page.

If you're unhappy with how we've handled your personal information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.